Not silent about silent calls

When I was on the governing bodies of the Internet Watch Foundation and Postwatch, I did lots of media interviews – both radio and television, both recorded and live. But, in my eight years on the Communications Consumer Panel, I’ve not done one – until today.

Normally the Chair of the Panel picks up any media work, but he’s away today, so I found myself doing a live piece for BBC Radio 2. What was the issue? The ¬£750,000 fine of HomeServe by the regulator Ofcom for breaching rules on silent and abandoned ¬†calls. You can read more about the issue here.


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