Keeping you posted (1)

In the year and a half that I’ve been at Postwatch, the consumer watchdog for postal services, I’ve done almost 50 radio and television interviews for the organisation, but I’ve managed to stay clear of industrial relations issues. After all, I worked for the Communication Workers Union and its predecessor unions for a total of 24 years.
However, the current dispute between Royal Mail and the CWU has been going on so long and has hit customers so hard that this week I’ve had to do my duty in speaking out for customers and urging a resolution of the strike. The Postwatch blog now has over 60 comments from customers [see here], while the BBC web site has attracted a staggering number of comments now approaching 8,000 [see here].
So today I’ve found myself doing three media interviews on the dispute, making the case for the consumer.


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