How can the consumer voice be better heard in the regulation of essential services? – 15 videos with some answers
I have previously blogged about a major conference at the BT Tower which I chaired on 2 November 2016. The event was organised by the Essential Services Access Network (ESAN), which I chair, and the theme was “How can the consumer voice be better heard in the regulation of essential services?”
The various speakers discussed different models of consumer representation and different methodologies for finding out what consumers think and we had practical examples from the water, energy, communications, financial services, and transport sectors..
The whole conference was recorded and we have now put video clips of most of the actual presentations – each just 10 minutes – on the ESAN web site. You can access the presentations, starting with a short introduction from me, here.