How can the consumer voice be better heard in the regulation of essential services?
The Essential Services Access Network (ESAN) – which I chair – will hold an important one day conference on Wednesday 2 November 2016 focusing on the consumer voice in the regulation of essential services such as water, energy, communications, financial services and transport.
The event will be held at the BT Tower in central London. There will be 18 speakers discussing different models of consumer representation and different methodologies for finding out what consumers think. You can check out the programme here.
All those with an interest in consumer engagement are encouraged to attend this event. To register a place, please contact: admin@esan.org.uk.