How the customer voice has been heard in the water sector (3)

The last three years have seen a fascinating experience in how to embed the consumer voice in a regulated utility – the creation of Customer Challenge Groups by the 18 water and sewerage companies in England and Wales.

I have chaired the CCG for South East Water and I was invited by “Utility Week” to review the operation of CCGs and look at what should come next. You can read my blog posting here.


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