Is the customer really king?
The whole of my portfolio career of the last 10 years has been about representing the interests of the customer/consumer/citizen – see my current and previous appointments here.
So I was interested this afternoon when I visited the offices of the Hacked Off campaign for effective regulation of the press because it is located in the building housing Westminster City Hall. By the lifts, there are six slogans designed to inspire the staff of Westminster Council including this one:
