TalkTalk still letting down its customers (2)
Twenty four hours after I did a posting on my e-mail problem with TalkTalk, I have heard nothing more from the company – but the issue is now resolved.
This afternoon, Vee’s nephew Martin came round for tea with his wife and children. Although he works in IT, I didn’t want to bother him with my problem, partly because it was a social occasion and partly because I was convinced that the matter could only be sorted out by TalkTak. But my wife Vee has seen how stressed i have been by the matter and mentioned it to her nephew.
Martin offered to look at it. He resolved it – not in hours, not in minutes, but in seconds. He simply went on to the web version of my e-mail service (which I never use) and immediately discovered that my mail quota was 100%. He made some deletions and the problem was sorted.
As with so many IT issues, the matter was simple if you knew what you were doing. Martin did; TalkTalk has no idea.
So a million thanks to Martin. And I’m going to wait and see how long it takes TalkTalk to get back to me and see what they say …
Update (14/4/13:
Thirty six hours after referring my problem to the network team, TalkTalk texted me to advise that testing had not found a network fault and could I advise them if the issue was now fixed. Well, yes – but no thanks to TalkTalk. Nobody in the company thought to check my mail quota.
April 14th, 2013 at 8:30 am
I understand your stress – and see this story as a lesson.
You might consider to change your email habits. Do not use your mailserver as an archive, but send the stuff to remember to Evernote.
April 14th, 2013 at 9:56 am
Great news. Thanks to Martin.
But now, Roger has a big job of surfing in mail box and delete as many as possible not-so-useful emails….to make more room, esp those emails with attachement, with pictures etc.
Good luck.
Sunny Day!