How can the consumer voice be heard in the regulated sectors? (2)
This week, I was a speaker at a breakfast seminar organised by the Westbourne Communications agency in central London. The snappy title of the session was “Stakeholder Challenge And Influence: Lessons For The Utilities Industry”. I was invited in my capacity as the Chair of the Customer Challenge Group at South East Water to talk about different consumer models in the regulated utilities.
You can read the Westbourne note of the event here.