It is now almost three months since I started my new appointment as Chair of the Customer Challenge Group at South East Water. It’s been a fascinating time in which I’ve learned so much and met many dedicated people.
The company arranged a comprehensive induction for me with four days of discussions with the most senior managers and two days of site visits. Meanwhile I have been appointing member of the Group and we have now held our first meeting.
The trade magazine “Utility Week” devoted three pages to an interview with me and featured me on the front page [you can read it here], while the water regulator Ofwat has asked me to speak at a conference in a couple of weeks time.
So the new role is developing well and, if you’re interested, you can follow our work on a section of the company’s web site devoted to the Group here.