Having trouble with your PC?
BT’s Home IT advisors are supposed to be trained to cope with anything that is thrown at them and a recent survey reveals some IT issues that have left BT’s specialist advice team scratching their heads. Some of the calls from customers may raise a smile, but I guess what they highlight is a demand for a service like BT Home IT Advisor.
Here are some of the quirkiest calls:
o Customer: My mouse mat isn’t wired up.
Advisor: I’m not sure I understand, your mouse mat shouldn’t have any wires.
Customer: Well how does it know where my mouse is? Is it wireless?
o Advisor: Press any key to continue.
Customer: I can’t find the ‘Any’ key.
o Customer: I keep getting inappropriate pop-ups on my computer and don’t want my wife to think that it’s me.
Advisor: I will remove them for you.
Customer: How do I get them back when she is not in?
o Customer: I met a man on the internet, can you give me his phone number?
o Advisor: You have spyware on your machine which is causing the problem.
Customer: Spyware? Can they see me getting dressed through the monitor?
o Advisor: Can you click on ‘My Computer’?
Customer: I don’t have your computer, just mine.
o Customer: My 14 year-old son has put a password on my computer and I can’t get in.
Advisor: Has he forgotten it?
Customer: No he just won’t tell me it because I’ve grounded him.
BT has resolved computer problems for 150,000 callers since the service began in March 2006.
April 6th, 2007 at 12:08 am
As somebody who works in IT, we have a nice little acronym for such, er, lusers (as we’re wont to say): PEBKAS
Google is your friend….
Have to say, many of these aren’t unfamiliar, and have the distinct whiff of urban-myth about them….
April 15th, 2007 at 4:32 pm
For those who don’t know, the acronym PEBKAS stands for: Problem Exists Between Keyboard and Seat