Delighted to hand over my role at South East Water to Zoe McLeod

For the past five years, I’ve had a consumer champion role at South East Water. For three years, I chaired the Customer Challenge Group which worked with the company on its business plan for the Price Review period 2015-2020. For the next two years, I chaired the Customer Panel which monitored how the company performed against the commitments in its business plan. South East Water has made real improvements in its customer service over this time and it has been very encouraging to see it raise its game.

The water sector is now engaging with the regulator Ofwat on the next Price Review for the period 2020-2025 and it is time for me to leave my role with South East Water and pass on the work to a successor. I’m delighted that the company has chosen Zoe McLeod who is a very knowledgeable and able advocate for consumers in a range of regulated sectors involuting water.¬†You can read more here.


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