From the sublime to the ridiculous
I spent the day attending a meeting of the Communications Consumer Panel and learned that our Ofcom colleagues had no connectivity almost all day thanks to COLT.
I got home to find that my fixed line wasn’t working thanks to BT. Once I had fought my way through the company’s automated answering systems, I reported the fault and wait to have it resolved.
Footnote (9/9/09): I have to say that BT’s fault report service did well. The fault – a defective card at the exchange – was corrected in 24 hours and, along the way, I received three SMS messages and a call to report progress and then completion.