Growing number of water customers find bills unfair or even unaffordable
The statuary consumer body for water and sewage services is CCWater and it commissions each year a survey of how customers feel about their services and their bills.
The latest annual tracking research report from CCWater is published today and the key findings include:
• One in five water customers say their water bill is not affordable (up from 1 in 8 in 2012);
• Few than six out of ten water customers consider their water and sewerage charges to be fair;
• 93 per cent of customers are satisfied with their water supply, and 87 per cent with sewerage services; however,
• Only 70 per cent of customers are satisfied with the value for money of those services.
The press release which provides more highlights is here and the actual report can be found here.
I am particular interested in the CCWater findings because I am the independent Chair of the Customer Challenge Group at South East Water which supplies drinking water to 2.1 million customers in Kent, Sussex, Surrey, Hampshire and Berkshire.