Ten days that shook my world (2)
If you read my original posting on my terrible time with Internet service provider Pipex, you will understand why I am so angry with the company.
I submitted a formal complaint by e-mail on Monday and was advised by an automated reply that I should receive a response within two working days. Four days later – nothing. But I’m going to take this all the way. As a member of the Communications Consumer Panel, it will do me good to understand how consumers lose out in a market place where public promises fall so far short of private experience.
Meanwhile it’s clear that I’m not alone in suffering at the hands of Pipex. In today’s “Guardian”, the whole of the “Dear Anna” column is devoted to atrocious consumer experiences with the company.