How the customer voice has been heard in the water sector (2)
This week, I spent a day in Birmingham attending a “Utility Week” conference on customer service in the water sector. I was the last speaker in a roster of 15.
I began by explaining how the voice of the consumer in regulated industries has been institutionalised in three different ways and then set out how this had worked and could work in future in the water sector.
You can check out the slides in my presentation here.