{"id":3771,"date":"2010-10-01T10:55:18","date_gmt":"2010-10-01T09:55:18","guid":{"rendered":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/?p=3771"},"modified":"2010-10-01T10:55:18","modified_gmt":"2010-10-01T09:55:18","slug":"happy-birthday-consumer-focus","status":"publish","type":"post","link":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/?p=3771","title":{"rendered":"Happy birthday Consumer Focus"},"content":{"rendered":"<p><a href=\"http:\/\/www.consumerfocus.org.uk\/\">Consumer Focus<\/a> &#8211; the economy-wide consumer voice with particular responsibility in respect of postal and energy consumers &#8211; is two years old today. I am proud to be a member of the Board of this organisation which started work almost three years ago, prior to the merger of the National Consumer Council, Energywatch and Postwatch (on whose Council I sat).<\/p>\n<p>Today Consumer Focus celebrates one of our more visible successes with npower\u2019s repayment of \u00a370 million to 1.8 million customers who over-paid for gas in 2007. This result has come about through a year of working closely with npower to ensure overpayments are paid back fairly and that no customer loses out.<\/p>\n<p>Since Consumer Focus was set up, our activity across a range of sectors has translated into real results that have paid out for consumers. It is impossible to calculate an exact figure, but consumers will have felt \u00a3500 million of benefit as a direct or indirect result of our work \u2013 more than 15 times the grant support we have received. For many, the personal benefit will be small. For those struggling on fixed incomes, it can be very significant.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Consumer Focus &#8211; the economy-wide consumer voice with particular responsibility in respect of postal and energy consumers &#8211; is two years old today. I am proud to be a member of the Board of this organisation which started work almost three years ago, prior to the merger of the National Consumer Council, Energywatch and Postwatch [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-3771","post","type-post","status-publish","format-standard","hentry","category-consumer-matters"],"_links":{"self":[{"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/posts\/3771","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3771"}],"version-history":[{"count":4,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/posts\/3771\/revisions"}],"predecessor-version":[{"id":3779,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/posts\/3771\/revisions\/3779"}],"wp:attachment":[{"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3771"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=3771"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=3771"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}