{"id":20471,"date":"2016-10-03T23:42:46","date_gmt":"2016-10-03T22:42:46","guid":{"rendered":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/?p=20471"},"modified":"2016-10-03T23:42:46","modified_gmt":"2016-10-03T22:42:46","slug":"cost-of-consumer-detriment-is-30-billion-a-year","status":"publish","type":"post","link":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/?p=20471","title":{"rendered":"Cost of consumer detriment is \u00a330 billion a year"},"content":{"rendered":"<p>Citizens Advice has recently published a consumer report entitled \u00a0<a href=\"https:\/\/www.citizensadvice.org.uk\/about-us\/policy\/policy-research-topics\/consumer-policy-research\/consumer-policy-research\/consumer-detriment-counting-the-cost-of-consumer-problems\/\">&#8216;Consumer Detriment &#8211; counting the cost of consumer problems&#8217;.<\/a><\/p>\n<p>In summary, the researchers found that consumer problems cost UK consumers \u00a322.9 billion in 2015 &#8211; on average \u00a3446 per UK adult.\u00a0Consumers experienced 123 million problems and wasted 1.2 billion hours resolving these problems.<\/p>\n<p>More than half of consumers did not seek a refund or compensation for their problem, often because they felt complaining would be too difficult or time consuming.<\/p>\n<p>The goods and services costing consumers the most were television, phone and internet services, followed by professional services, construction, home maintenance, property services, and pension and investment services.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Citizens Advice has recently published a consumer report entitled \u00a0&#8216;Consumer Detriment &#8211; counting the cost of consumer problems&#8217;. In summary, the researchers found that consumer problems cost UK consumers \u00a322.9 billion in 2015 &#8211; on average \u00a3446 per UK adult.\u00a0Consumers experienced 123 million problems and wasted 1.2 billion hours resolving these problems. More than half [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-20471","post","type-post","status-publish","format-standard","hentry","category-consumer-matters"],"_links":{"self":[{"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/posts\/20471","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=20471"}],"version-history":[{"count":1,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/posts\/20471\/revisions"}],"predecessor-version":[{"id":20472,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/posts\/20471\/revisions\/20472"}],"wp:attachment":[{"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=20471"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=20471"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=20471"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}