Today, I chair the last meeting of the Customer Challenge Group at South East Water which has spent three years critiquing the company’s customer engagement programme and resultant business plan for 2015-2020. However, I have signed a two-year contract to chair a successor Customer Panel which will monitor how well the company actually fulfils this business plan.<\/p>\n
South East Water is half way through a 10-year compulsory metering programme and Southern Water has just completed a five-year compulsory metering programme. Customers of other water companies can always opt voluntarily for a meter which could cut their water consumption and water bills.<\/p>\n
University of Southampton research has shown consumers reduce their water consumption by 16.5 per cent after they receive a metered connection \u2013 based on the study of a five-year programme to install nearly half a million water meters in the south-east of England. This reduction is far more than the national average of ten per cent and is mainly achieved very quickly after a meter is installed.<\/p>\n
Economists Dr Mirco Tonin and Dr Carmine Ornaghi have been working with Southern Water to examine the impact of the company’s five year universal metering programme (UMP). They examined the consumption habits of more than 200,000 UMP customers over a period of four years from 2010. The researchers found that in total customers were making water savings of more than one and a half times the predicted ten per cent.<\/p>\n","protected":false},"excerpt":{"rendered":"
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