{"id":16632,"date":"2015-01-25T13:46:52","date_gmt":"2015-01-25T12:46:52","guid":{"rendered":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/?p=16632"},"modified":"2015-01-25T13:46:52","modified_gmt":"2015-01-25T12:46:52","slug":"how-the-customer-voice-has-been-heard-in-the-water-sector-3","status":"publish","type":"post","link":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/?p=16632","title":{"rendered":"How the customer voice has been heard in the water sector (3)"},"content":{"rendered":"<p>The last three years have seen a fascinating experience in how to embed the consumer voice in a regulated utility &#8211; the creation of Customer Challenge Groups by the 18 water and sewerage companies in England and Wales.<\/p>\n<p>I have chaired the CCG for South East Water and I was invited by &#8220;Utility Week&#8221; to review the operation of CCGs and look at what should come next. You can read my blog posting <a href=\"http:\/\/utilityweek.co.uk\/news\/challenges-for-customer-challenge-groups\/1087562#.VMOMm0vRomU\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The last three years have seen a fascinating experience in how to embed the consumer voice in a regulated utility &#8211; the creation of Customer Challenge Groups by the 18 water and sewerage companies in England and Wales. I have chaired the CCG for South East Water and I was invited by &#8220;Utility Week&#8221; to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-16632","post","type-post","status-publish","format-standard","hentry","category-consumer-matters"],"_links":{"self":[{"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/posts\/16632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=16632"}],"version-history":[{"count":3,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/posts\/16632\/revisions"}],"predecessor-version":[{"id":16640,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/posts\/16632\/revisions\/16640"}],"wp:attachment":[{"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=16632"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=16632"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=16632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}