{"id":1435,"date":"2009-06-03T13:07:38","date_gmt":"2009-06-03T12:07:38","guid":{"rendered":"http:\/\/www.rogerdarlington.me.uk\/wordpress\/?p=1435"},"modified":"2009-06-03T13:07:38","modified_gmt":"2009-06-03T12:07:38","slug":"ten-days-that-shook-my-world-4","status":"publish","type":"post","link":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/?p=1435","title":{"rendered":"Ten days that shook my world (4)"},"content":{"rendered":"<p>I&#8217;ve used this blog to give <a href=\"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/2009\/05\/ten_days_that_shook_my_world.html\">a detailed account<\/a> of my recent experience with Pipex whereby I lost my Internet connection for 10 days and only had it restored after around 20 calls to the Pipex first line &#8216;support&#8217; in The Philippines and regular conversations with the second line &#8216;support&#8217; in India. My attitude to Pipex was not improved when, two weeks after having my connection restored, I lost it again for two days.<br \/>\nI will, of course, be leaving Pipex but I decided first to follow through on the complaints system if only to try to improve matters for other customers. So I filed a formal complaint with Pipex, I received a weak and vague response from a customer relations staff member in the Republic of Ireland, and I took the case to the ombudsman Otelo. Now Otelo has declined to accept my complaint on the grounds that i have not yet exhausted Pipex&#8217;s complaints procedure. They advised me to take up the matter with Pipex Customer Relations in Birmingham, so today I&#8217;ve sent them a detailed five-page letter of complaint.<br \/>\nIt is this bureaucracy and complexity that dissuades so many customers from complaining about poor customer service. But I&#8217;ve not given up yet.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I&#8217;ve used this blog to give a detailed account of my recent experience with Pipex whereby I lost my Internet connection for 10 days and only had it restored after around 20 calls to the Pipex first line &#8216;support&#8217; in The Philippines and regular conversations with the second line &#8216;support&#8217; in India. My attitude to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"class_list":["post-1435","post","type-post","status-publish","format-standard","hentry","category-my-life-thoughts"],"_links":{"self":[{"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/posts\/1435","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1435"}],"version-history":[{"count":0,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/posts\/1435\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1435"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1435"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1435"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}