{"id":11187,"date":"2013-04-13T20:52:29","date_gmt":"2013-04-13T19:52:29","guid":{"rendered":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/?p=11187"},"modified":"2013-04-14T11:14:50","modified_gmt":"2013-04-14T10:14:50","slug":"talktalk-still-letting-down-its-customers-2","status":"publish","type":"post","link":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/?p=11187","title":{"rendered":"TalkTalk still letting down its customers (2)"},"content":{"rendered":"

Twenty four hours after I did a posting<\/a> on my e-mail problem with TalkTalk, I have heard nothing more from the company – but the issue is now resolved.<\/p>\n

This afternoon, Vee’s nephew Martin came round for tea with his wife and children. Although he works in IT, I didn’t want to bother him with my problem, partly because it was a social occasion and partly because I was convinced that the matter could only be sorted out by TalkTak. But my wife Vee has seen how stressed i have been by the matter and mentioned it to her nephew.<\/p>\n

Martin offered to look at it. He resolved it – not in hours, not in minutes, but in seconds. He simply went on to the web version of my e-mail service (which I never use) \u00a0and immediately discovered that my mail quota was 100%. He made some deletions and the problem was sorted.<\/p>\n

As with so many IT issues, the matter was simple if you knew what you were doing. Martin did; TalkTalk has no idea.<\/p>\n

So a million thanks to Martin. And I’m going to wait and see how long it takes TalkTalk to get back to me and see what they say …<\/p>\n

Update (14\/4\/13:<\/p>\n

Thirty six hours after referring my problem to the network team, TalkTalk texted me to advise that testing had not found a network fault and could I advise them if the issue was now fixed. Well, yes – but no thanks to TalkTalk. Nobody in the company thought to check my mail quota.<\/p>\n","protected":false},"excerpt":{"rendered":"

Twenty four hours after I did a posting on my e-mail problem with TalkTalk, I have heard nothing more from the company – but the issue is now resolved. This afternoon, Vee’s nephew Martin came round for tea with his wife and children. Although he works in IT, I didn’t want to bother him with […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,9],"tags":[],"class_list":["post-11187","post","type-post","status-publish","format-standard","hentry","category-internet","category-my-life-thoughts"],"_links":{"self":[{"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/posts\/11187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11187"}],"version-history":[{"count":4,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/posts\/11187\/revisions"}],"predecessor-version":[{"id":11191,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=\/wp\/v2\/posts\/11187\/revisions\/11191"}],"wp:attachment":[{"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11187"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=11187"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.rogerdarlington.me.uk\/nighthawk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=11187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}